Last updated: September 20, 2026
This policy applies to business-to-business quotations, samples, wholesale orders, private-label projects, and OEM/ODM glassware supplied by QJYY Glass. Because many products are made, decorated, packed, or sourced to a buyer’s specifications, our process differs from a standard consumer retail return policy.
Order Documents Control
The approved quotation, pro forma invoice, purchase order, specification, sample approval, packaging confirmation, and written project correspondence form the basis of each order. If a project document contains terms that differ from this page, the written terms accepted for that specific order will control.
Samples and Custom Products
Samples, mold development, custom colors, logo decoration, private-label packaging, and made-to-order products are prepared for a specific buyer or project. These items are generally not returnable for preference changes, market changes, over-ordering, or other reasons unrelated to an agreed product nonconformity.
Changes and Cancellations
Requests to change or cancel an order must be submitted in writing as soon as possible. A change or cancellation is effective only after written acceptance by QJYY Glass. Once materials, molds, decoration, packaging, sampling, or production have been arranged or started, the buyer may be responsible for work completed, committed materials, supplier charges, and other non-recoverable costs.
Inspection and Claims
Buyers should inspect goods promptly after delivery and notify us within the claim period stated in the applicable quotation, contract, or shipping documents. If no specific period is stated, please contact us promptly after discovering an issue so that evidence can be preserved and the matter can be investigated.
A claim should include the order or invoice number, affected item or SKU, quantities involved, a clear description of the issue, photographs or video, carton and label images, and any other information reasonably needed to evaluate the claim. Please retain the goods and original packaging while the claim is being reviewed.
Transit Damage and Shortage
Visible carton damage, breakage, or shortage should be recorded on the carrier’s delivery documents where possible. Responsibility and available remedies may depend on the agreed shipping term, carrier arrangement, insurance, and supporting evidence. We will assist with documentation and investigation for qualifying claims.
Glassware Tolerances
Glassware may show reasonable variations associated with the agreed manufacturing process, including small differences in dimensions, weight, color, finish, bubbles, seams, decoration placement, or other characteristics. Assessment will be based on approved samples, written specifications, agreed quality standards, and commercially reasonable manufacturing tolerances.
Available Remedies
If we confirm that goods materially fail to meet the agreed specifications for reasons attributable to QJYY Glass, we will work with the buyer on an appropriate remedy. Depending on the circumstances and the order terms, a remedy may include sorting support, repair or rework, replacement, credit, partial refund, or another mutually agreed solution. No return should be sent without prior written authorization and return instructions.
Non-Returnable Situations
- Products that conform to approved samples and written specifications.
- Custom, decorated, branded, private-label, or special-packaging products, except for a confirmed nonconformity.
- Goods damaged by improper storage, handling, use, repacking, alteration, or onward transportation after delivery.
- Claims submitted without reasonably sufficient evidence or outside an agreed claim period.
- Minor variations that fall within approved or commercially reasonable manufacturing tolerances.
Refund Processing
Any approved refund or credit will be handled according to the written resolution for the claim and, where practical, through the original payment route. Bank, payment-provider, freight, duty, or other third-party charges will be addressed according to the applicable order terms and the cause of the claim.
Mandatory Rights
Nothing in this policy limits any right or remedy that cannot be excluded under applicable law.
Contact Us
For order changes, cancellations, quality claims, or return questions, contact QJYY Glass at qjyyglass@gmail.com. Please include your company name and order or quotation reference.